Contact Philco HVAC
Customer Support

Have a pressing heating and cooling concern? The Philco heating and air customer support staff can help you out. We can answer your HVAC questions as well as help you find the professional Philco contractor in your area. Your contractor will be able to provide equipment information, estimates, quotes, replacement, repairs and more.

You can reach Philco Customer Support by mail at:

Philco Heating and Air Conditioning
Customer Support
8000 Phoenix Parkway
O’Fallon, MO 63368

Or, call: 1-800-422-4328

At Philco we cannot stress enough the importance of finding the right HVAC contractor to perform your installation or for servicing your existing unit. The contractor you end up choosing has serious implications for the lifelong performance of your heating and cooling system. Not to mention, different contractors will offer different extended warranty options that can affect how much you will pay over the life of your system for repairs and maintenance. Different contractors can be trained to install and maintain different equipment – whether it is brand, type or another aspect of your HVAC system installation. For example, if your air conditioning contractor isn’t qualified to charge a system with Micro-Channel coils, your unit may not perform at its greatest potential.

The best way to avoid any problems that may come with a poor installation job is to ask the right questions and do your research. It can be tempting to go with the HVAC contractor who gives you the lowest initial quote, but you can end up paying for this decision over the life of the system in labor costs. Make sure you ask which equipment they are certified to install and maintain. Also, ask if they are NATE certified. Air conditioning contractors that are NATE certified know and employ the best practices when it comes to system installation and maintenance.

So much depends on the contractor you hire. To find the contractor in your area, you can talk to your local Philco distributor.